Return Policy

Returns are only accepted for items purchased from the Bally Japan online store. The following is our returns policy and procedure.

1. Please apply to return the product to Customer Services within seven working days from the date of delivery of the product using the Contact form. You will receive a confirmation email. (As a rule, we will only accept returns once.)

2 Furthermore, the customer will only be able to benefit from free return shipping costs if they use Yamato Transport, our designated shipping company. If you wish to return the product, please return it using a Yamato Transport cash-on-delivery waybill.

If you use the cash-on-delivery service of another carrier, we will not accept the return of the product. Be aware that the product will be returned to the sender's address and the customer will be responsible for the shipping costs.

3 The product must be returned securely wrapped, in the original delivery packaging box, and in the same condition as when delivered. The product must also be unwashed and undamaged, with the identification tag attached to the goods with a sticker. Please note that the returned product will be inspected by our quality control team.

4 For items returned in perfect, like-new condition with all tags and labels attached, the return will be authorised and a full refund of the product price will be given. If the recipient of the products on the order form is not the same as the person who paid for the products, the reimbursement for the returned products will be made to the person who paid for the products.

5 We will not accept the return of any products and will return them to you if they are not labelled or tagged, or do not comply with the General Terms and Conditions of Sale, or if we have reason to believe that they have been altered, are counterfeit, or were not purchased directly from our Website.

6 The payment for the refund will be to the credit card or debit card used, or to the bank account designated by the customer if the payment method was cash on delivery.

How long does it take for a refund to be made?

If the product is found to be unused, new and in perfect condition with all tags and labels attached, Bally will refund the amount paid to your card or payment account.

The refund will be credited to the card or payment account used for payment as soon as the product has been inspected. A confirmation notification will be sent by email after the refund transfer has been completed.

Please note: Bally can only make refunds via the card or payment account used to make the payment and it can take up to two weeks from the date the refund has been made to appear on your statement or account, depending on your card company or the institution managing the account.

Will I get a full refund?

If the product is found to be unused, new and in perfect condition with all tags and labels attached, Bally will refund the amount paid to your card or payment account. Bally can only make refunds via the card or payment account used to make the payment.